Case studies
Villa Batalha: from scattered reviews to a clear action plan
A group property turned thousands of reviews across Google, Booking and Tripadvisor into a single plan.
3
review platforms unified
13
hotel areas scored
+0.3
guest rating improvement
With reviews spread across platforms, Villa Batalha couldn't see the patterns. Dona Odete analysed them, surfaced the recurring issues by area with the real reviews behind them, and produced a prioritised action plan the team acted on.
“Dona Odete told us exactly what to fix first, with the reviews to prove it. It's like having an analyst who never sleeps.”
Tiago Gomes, Villa Batalha